CUE Transit Development Plan

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 CUE City Hall

Project Description:

  • The planning process of the CUE Transit Development Plan provides opportunity to review/update transit goals & objectives, to assess current transit services, to identify unmet transit needs or issues and finally, to determine appropriate course of action over six year planning horizon.

Goals and Objectives:

Goal 1: Provide the citizens of the City with effective transit service within the City and to the Vienna/Fairfax-GMU Metrorail station and George Mason University.

Objective 1.1 – At least 70% of all City residents should be within ¼ mile of a CUE route alignment during peak travel hours.

Objective 1.2 – Provide CUE service to City residents 7 days a week.

Objective 1.3 – Provide a minimum of 30-minute service frequencies to the Vienna/Fairfax-GMU Metrorail station and to George Mason University during peak travel hours.

Objective 1.4 – Strive to maintain service/performance standards:

            Ridership productivity: passenger trips per revenue bus-hour

                        Weekdays – 25, Saturdays – 20, Sundays – 15

                        Cost effectiveness:

                                    15% farebox recovery ratio

$1.40 local subsidy per passenger trip

                        On-time performance:

90% on-time departures from the Vienna/Fairfax-GMU Metrorail station during peak travel hours, 95% during non-peak travel hours


Goal 2: Meet the City’s adopted goal of providing unsurpassed user-friendly, customer-focused business practices.

Objective 2.1 – Provide up-to-date bus schedule information on the City’s web site and at major bus stops located along CUE bus routes.

Objective 2.2 – Maintain a Customer Service phone number where information such as route information, schedules and fares can be obtained.

Objective 2.3 – Explore new opportunities to market CUE service to City residents, City businesses and to George Mason University students, faculty and staff.

Objective 2.4 – Maintain a driver training program that emphasizes customer service best practices.


Goal 3: Enhance quality of life measures and amenities with continued emphasis on recommendations of the Livability Task Force.

Objective 3.1 – Working with the City’s Community Development and Planning Department, promote transit-friendly design features in new development and redevelopment projects, such as the Fairfax Boulevard Master Plan.

Objective 3.2 – Working with the City’s Public Works Department, promote expansion of sidewalks and ADA-accessible crosswalks along CUE bus route alignments.

Objective 3.3 – Give preference to alternative-fuel buses when purchasing new buses, such as the hybrid-electric buses that are presently in the CUE bus fleet.


Goal 4: Finalize and implement a more accelerated schedule for critical transportation projects involving state and federal funding.

Objective 4.1 – Pursue the implementation of Transportation Demand Management measures when feasible, such as signal prioritization for buses and cue-jumper lanes at congested intersections.

Objective 4.2 – Aggressively pursue funding for proposed Kamp Washington Intersection Improvements. This intersection is often a major contributor to CUE on-time performance problems.

Objective 4.3 – Construct bus bay pull-outs along CUE alignments at bus stops with significant ridership activity, when feasible.


Goal 5: Continue efforts to reduce the impact of increasing traffic through the City.

Objective 5.1 – Continue to coordinate on a regular basis regarding regional transportation issues with Fairfax County, the Virginia Department of Transportation and WMATA.

Objective 5.2 – Continue to work closely and coordinate with George Mason University’s Parking and Transportation Department regarding university-related traffic and transit issues.

Objective 5.3 – Through regional governmental entities, such as the Virginia Department of Transportation and the Metropolitan Washington Council of Governments, promote TDM strategies such as alternative work schedules, carpools and van pools.

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