- Passing on information about traffic problems or concerns in neighborhoods.
- Requesting information about specific traffic or criminal laws or Department policy.
- Reporting community problems, such as blighted property, abandoned vehicles, and other such non-emergency community needs.
- Making suggestions about how we can better serve you.
To share compliments or make complaints about the performance of a specific member or members of the Police Department, go to the COMMENDATION/COMPLAINT page.
If you want to let us know about a concern or problem in the community, there are several options available to you:
- You may communicate by phone or e-mail directly with the Community Policing Team assigned to your neighborhood or the area where the problem is occurring. (In many cases this option will provide the fastest response to your concern.)
- You may call the Office of the Chief of Police at 703.385.7960. Normal business hours are from 8:30 AM to 5:00 PM, Monday through Friday. You will be asked a few informational questions about your concern by one of our administrative staff members so that your call can be directed to the appropriate supervisor. These initial questions ensure that your call and concern will be dealt with promptly and minimize repetition of your concern to several people before being referred to the appropriate department member.
- You may email your concern online. When doing so, please make sure to be as detailed as possible so we can fully understand the issue and have the information necessary to take proper action. We also request that you provide your name and daytime phone number so we can contact you for additional information, if necessary. This also will enable us to provide a response on what action was taken or provide any information you requested. Your concern will be reviewed and forwarded to a member of the Police Department who can best handle the matter. In some cases we may pass on your concern to another City Department if they can better handle the matter or if the issue can be best handled with a team approach by several City departments.
- You may send a letter to the Chief of Police about your concern. Correspondence should be addressed to:
Chief Erin Schaible
City of Fairfax Police Department
3730 Old Lee Highway
Fairfax, VA 22030-1800
Please be as detailed as possible so we can fully understand the issue and have the information necessary to take proper action. We also request that you provide your name, address and phone number so we can contact you for additional information, if necessary. This also will enable us to provide a response on what action was taken or provide any information you requested.
|Please remember that if you need immediate police assistance or you wish to report a crime in progress, or one that has just occurred, you should call the Emergency Communications Center immediately.