CUE Bus Rider Information

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General Information

The City-University-Energysaver (CUE) Bus system is owned and operated by the City of Fairfax in conjunction with George Mason University (GMU), which provides an annual operating subsidy to the City. The CUE Bus system provides low-cost transit service within the City, including transportation to and from the Vienna/Fairfax-GMU Metrorail Station and the GMU Fairfax campus. CUE Buses operate seven days a week according to the published schedule. All CUE buses are handicap-accessible.  

Fares

CUE Bus fare payment methods include: cash, Metro SmarTrip® card, Metro tokens, or CUE Bus tickets. Exact change is required for all cash payments. Buses accept dollar bills but will not make change; drivers do not carry change.

Regular Fare: 

Regular CUE Bus fare is $1.75, cash OR SmarTrip® card. Exact change is required. Buses accept dollar bills but will not make change; drivers do not carry change.

Reduced Fares:

 Children (Age 3 Years or Younger) FREE  Must be accompanied by an adult
 Primary and Secondary Students (Elementary through High School) 85¢  Must present a valid School ID or CUE Bus Student  ID
 Fairfax Secondary Students (Middle and High School) with FCPS Student Bus Pass FREE   Must present a valid FCPS Student Bus Pass
 Disabled Citizens 85¢  Must present a valid CUE Bus Disabled Citizen ID
 GMU Students, Faculty & Staff FREE   Must present a valid GMU ID 
 Metro Access Members FREE   Must present a valid Metro Access ID
 Senior Citizens (Age 60 Years or Older) 85¢  Must present a valid CUE Bus Senior Citizens ID

 
* Please Note: Riders using a SmarTrip® card to pay for their fare will NOT receive additional fare discounts.  

CUE Bus IDs

Senior citizens, persons with disabilities and students attending City of Fairfax schools, years Elementary through High School, are eligible to receive a CUE Bus ID that enables them to ride for the reduced cost of 85¢.

  • To apply, download an application form by clicking one of the icons below or contact the Transportation Division at 703-385-7859 (TTY: 711)

Senior ID  Student ID  Disabled Citizen ID 

 CUE Senior ID

 CUE Student ID

 CUE Disabled ID

 

CUE Bus Tickets

CUE Bus fare tickets can be purchased at the CUE Bus Administrative Office or Treasurer's Office located at City Hall, or by mailing a completed order form along with a check made payable to the City of Fairfax to:

City Hall - CUE Bus Office
10455 Armstrong St, Rm 200
Fairfax, VA 22030

Tickets are sold in books of 10 for $17.50 (regular fare) or $8.50 (reduced fare); one ticket is valid for a single ride on the CUE Bus. Please complete an order form prior to all CUE Bus ticket purchases.

Click here to download the CUE Bus Tickets Order Form.

Metro SmarTrip® Cards

Metro SmarTrip® Cards are permanent, plastic rechargeable fare cards embedded with a special computer chip that keeps track of the card's value. SmarTrip® cards are accepted on all CUE buses and may be purchased at the Treasurer's Office in City Hall for $5 or can be purchased online or at select retail outlets.

* Please Note: The Treasurer's Office does NOT sell Senior SmarTrip® cards.

Routes & Transfers

Four bus routes operate during weekdays and weekends according to the published schedules. For Metrobus schedules go to Metro's Time Table, and for Fairfax Connector schedules.

Transfers are available only with a SmarTrip® card, automatically, and may be used to transfer to and from any Green or Gold routes and any Metrobus or other regional bus. However, the transfer must be made within the two-hour limit.

Rail-to-Bus transfers and Bus-to-Rail transfers will also be automatic with a SmarTrip® card. The fare is reduced by 50 cents with a Rail-to-Bus or Bus-to-Rail transfer using SmarTrip®. Paper transfers are no longer available. 

Bus Stops & Shelters

CUE Bus stop signs and shelters are posted at convenient locations along all CUE Bus routes. Buses will only stop at designated bus stops. You should plan to be at your stop at least five minutes ahead of the scheduled arrival. To estimate arrival times to your bus stop location, you may do any of the following: Visit the City of Fairfax CUE Bus page of NextBus.com

  • Call NextBus at 703-269-0037 (Please provide the stop number)
  • Text "nbus Fairfax Stop Number " to NextBus at 41411
  • Call the CUE Bus office at 703-385-7859
  • For information on CUE Bus schedules and maps, visit the CUE Bus Map & Schedule page

Holiday Service

Holiday
Type of Service
New Year’s Day 
None
Martin Luther King Day
Modified Weekday**
George Washington Day
Modified Weekday**
Memorial Day
Saturday
Independence Day
Special*
Labor Day
Saturday
Columbus Day
Regular
Veterans Day
Modified Weekday**
Thanksgiving Day
None
Day after Thanksgiving
Modified Weekday**
December 24
Normal weekday schedule, except that all CUE services will end at 7:00 PM.
Christmas Day
None

*CUE buses provide extensive special event service within the City during its Independence Day activities; therefore, no regular service is provided July 4.

**Modified weekday service will consist of one bus on each route. Refer to the unshaded portion of the weekday schedule for holidays. 

Inclement Weather

CUE Bus provides service during inclement weather – as long as it is safe to do so. 

Bicycle Racks

Bicycle racks are located on the front of all CUE Buses. These racks, which hold two bicycles each, are available for use by all CUE Bus riders.

To use the rack, passengers must inform the bus driver when embarking and disembarking the bus -- then follow the driver's instructions on how to use the device safely. For information call 703-385-7859 (TTY: 711)

Lost & Found

Items found on CUE buses will be held in our Lost and Found for 30 days. Once 30 days have passed, unclaimed items will be destroyed, disposed of, or donated to charity. To inquire about lost items, please call 703-385-7992 (TTY: 711).

Items may be picked up at the CUE operations center:
3410 Pickett Rd
Fairfax, VA 22031
703-385-7992

Hours when items may be picked up:
Mon-Fri, 6:00 AM - 9:30 PM
Saturday, 9:00 AM - 7:00 PM (Weekend pick-up by appointment only)
Sunday, 10:00 AM - 5:00 PM (Weekend pick-up by appointment only)
 

Tips for a Pleasant Trip

Please observe the rules on CUE and respect the driver and your fellow riders:

  • No smoking
  • No playing radios without earphones
  • No eating and drinking
  • Pets must remain in pet carriers at all times unless they are assistance animals for persons with disabilities
  • The CUE Bus system has bike racks on all buses that are available on a first-come, first-serve basis

Drivers may refuse service to passengers who do not observe the rules. We appreciate your cooperation in assuring everyone an enjoyable ride.

Plan your route to make your trip as easy as possible:


Transit Studies and Plans

The City of Fairfax periodically conducts local transit studies and develops transit plans. Plans and studies related to the CUE bus include the following:

Transit Development Plan (TDP)

A TDP is a short-range plan for evaluating and planning for CUE's needs. It provides an opportunity to review our goals, evaluate our existing services and facilities, and identify and plan for CUE's future needs. The Commonwealth requires transit agencies to update their TDP every six years. CUE's most recent TDP was updated in 2016. The report and appendices are available on the CUE Transit Development Plan webpage.

Mason Fairfax Transit Study

In 2016, the City of Fairfax and George Mason University completed a study to evaluate CUE Bus and Mason Shuttle services to identify opportunities for improvements to both systems, including potential route changes to increase system efficiencies, reduce costs, and increase ridership. The report is available for download here:

Links to Other Regional Transportation/Transit Agencies

Regional Transit Programs:

SmartBenefits® 
SmartBenefits® is a convenient Web-based program that lets employers assign the dollar value of employees’ monthly commuting benefit directly to the employees’ SmartTrip® cards. This can be done right from your computer using their website. It is for commuters who ride Metrorail, Metrobus, ART, CUE, DASH, Fairfax Connector, Loudoun Commuter Bus, PRTC, Ride-On and van pools. For more information on changes to your transit benefits, go to SmartBenefits® or call 202-962-2784.

Guaranteed Ride Home
Guaranteed Ride Home ("GRH") provides commuters who regularly carpool, vanpool, bike, walk, or take transit to work with a reliable ride home when one of life's unexpected emergencies arises. Commuters will be able to use GRH to get home for unexpected personal emergencies and unscheduled overtime up to FOUR times per year. Best of all, the GRH ride home by taxi, rental car, bus or train is FREE. GRH is designed to rescue commuters who are worried about how they'll get home when an emergency arises. Knowing there's a guaranteed ride home allows you to use commuting options like transit and carpools with confidence. For more information visit the Commuter Connections Program website or call 1-800-745-RIDE (7433).