CUE Transit Development Plan

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 CUE City Hall

A Transit Development Plan (TDP) is a short-range plan that reviews and updates a transit agency's goals, evaluates the existing conditions and needs, and identifies ways to meet near-term and long-term needs and goals. The Commonwealth of Virginia requires transit agencies to develop and periodically update a TDP to help assess statewide transit funding needs. 

The CUE TDP was most recently updated in 2016. The final report and other documents from the planning process are available for download below. Goals identified during the planning process are also summarized below.

Final Report and Other Study Documents:

Goals and Objectives:

Goal 1: Provide the citizens of the City with effective transit service within the City and to the Vienna/Fairfax-GMU Metrorail station and George Mason University.

Objective 1.1 – At least 70% of all City residents should be within ¼ mile of a CUE route alignment during peak travel hours.

Objective 1.2 – Provide CUE service to City residents 7 days a week.

Objective 1.3 – Provide a minimum of 30-minute service frequencies to the Vienna/Fairfax-GMU Metrorail station and to George Mason University during peak travel hours.

Objective 1.4 – Strive to maintain service/performance standards:

  • Ridership productivity: passenger trips per revenue bus-hour
    • Weekdays – 25, Saturdays – 20, Sundays – 15
  • Cost effectiveness:
    • 15% farebox recovery ratio
    • $1.40 local subsidy per passenger trip
  • On-time performance:
    • 90% on-time departures from the Vienna/Fairfax-GMU Metrorail station during peak travel hours, 95% during non-peak travel hours

Goal 2: Meet the City’s adopted goal of providing unsurpassed user-friendly, customer-focused business practices.

Objective 2.1 – Provide up-to-date bus schedule information on the City’s web site and at major bus stops located along CUE bus routes.

Objective 2.2 – Maintain a Customer Service phone number where information such as route information, schedules and fares can be obtained.

Objective 2.3 – Explore new opportunities to market CUE service to City residents, City businesses and to George Mason University students, faculty and staff.

Objective 2.4 – Maintain a driver training program that emphasizes customer service best practices.

Goal 3: Enhance quality of life measures and amenities with continued emphasis on recommendations of the Livability Task Force.

Objective 3.1 – Working with the City’s Community Development and Planning Department, promote transit-friendly design features in new development and redevelopment projects, such as the Fairfax Boulevard Master Plan.

Objective 3.2 – Working with the City’s Public Works Department, promote expansion of sidewalks and ADA-accessible crosswalks along CUE bus route alignments.

Objective 3.3 – Give preference to alternative-fuel buses when purchasing new buses, such as the hybrid-electric buses that are presently in the CUE bus fleet.

Goal 4: Finalize and implement a more accelerated schedule for critical transportation projects involving state and federal funding.

Objective 4.1 – Pursue the implementation of Transportation Demand Management measures when feasible, such as signal prioritization for buses and cue-jumper lanes at congested intersections.

Objective 4.2 – Aggressively pursue funding for proposed Kamp Washington Intersection Improvements. This intersection is often a major contributor to CUE on-time performance problems.

Objective 4.3 – Construct bus bay pull-outs along CUE alignments at bus stops with significant ridership activity, when feasible.

Goal 5: Continue efforts to reduce the impact of increasing traffic through the City.

Objective 5.1 – Continue to coordinate on a regular basis regarding regional transportation issues with Fairfax County, the Virginia Department of Transportation and WMATA.

Objective 5.2 – Continue to work closely and coordinate with George Mason University’s Parking and Transportation Department regarding university-related traffic and transit issues.

Objective 5.3 – Through regional governmental entities, such as the Virginia Department of Transportation and the Metropolitan Washington Council of Governments, promote TDM strategies such as alternative work schedules, carpools and van pools.