The City of Fairfax has launched a dockless mobility pilot program allowing shared mobility devices (SMDs) including “dockless” or “floating” bikeshare or scootershare.
If you have questions or would like to report issues about specific devices or companies, please contact the company directly. Contact information for each company is listed under the "Who are the permitted SMD operators?" tab below.
To contact City Staff with general questions or comments about the City's dockless mobility program, email firstname.lastname@example.org or call 703-293-7150.
Frequently Asked Questions
Check out the Frequently Asked Questions below for more information about the pilot program and about using dockless e-scooters in the City.
The year-long pilot program approved by the City Council will commence July 8, 2019.
Approved Shared Mobility Device (SMD) operators submitted the following documents as a condition to approval:
- Bird (e-scooters): 866-205-2442 or email@example.com
- Lime (e-scooters): 888-546-3345 or online request form
- Spin (e-scooters): 888-262-5189 or firstname.lastname@example.org
Operators who deposit devices in Fairfax City without a permit will have their devices confiscated.
Children younger than 14 are required to wear a helmet when operating a bicycle. Children younger than 14 are not allowed to operate e-bikes or e-scooters.
People age 14 and older are not required to wear a helmet when operating a bicycle, e-bike, or e-scooter. However, helmets are encouraged.
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Great places to park your dockless e-scooter include:
- Near existing bike racks
- On the edge of a sidewalk or curb (not blocking access for other activities)
Please park your dockless bike or e-scooter away from the pedestrian right-of-way or vehicle traffic, and park the device upright by using the kickstand. Refrain from leaning the scooter against buildings or vegetation, or parking on private or federal property where it is not permitted. Make sure you do not block:
- Crosswalks & ramps
- Driveways & garages
- Bike lanes
- Bus stops
- Building entrances
Additional resources are available to learn more about e-scooter safety and etiquette.
- Share VA Roads: Virginia law and safety tips for motorists, bicyclists, and pedestrians. In general, rules for bicycles typically apply to e-scooters.
- Bike Share Parking: Do the Right Thing: Video from Seattle DOT highlighting the importance of proper dockless bike share parking to maintain accessibility. This is a reminder to be aware of the needs of other sidewalk users and also applies to dockless e-scooter parking.
Businesses owners and property managers may establish parking areas for dockless devices. They also may restrict the interior of their buildings and garages from dockless bike or e-scooter parking and ask tenants to refrain from ending trips within the building. Private property owners and managers who find dockless devices on their property may move the devices to public areas, or call the rental company for removal.