Offer Your Feedback

If you have questions or concerns about community issues — such as traffic problems, questions about laws or police department policy, abandoned vehicles, or suggestions on how we can better serve you — please contact the Community Policing Team; assigned to your neighborhood or the area where the problem is occurring.

Visit the Community Policing page for the appropriate team leader's email address and phone number. This is the quickest, most efficient way to report your concerns.

Include as many details as possible to help us fully understand the issue and provide the information necessary to take proper action.

Please note: You are not required to make a formal written complaint for the Police Department to investigate your complaint. However, you may share your commendation or complaint in writing (letter or email) to preserve a record of your report. You will receive a written reply to your complaint.

Form

Fill out and submit the online Complaint Commendation Concern Form.

Mail

Download a PDF copy of the Complaint Commendation Concern Form(PDF, 168KB), fill it out, and mail it to:

Acting Chief Natalie Hinesley
City of Fairfax Police Department
3730 Blenheim Blvd.
Fairfax, VA 22030

Email

Email the city your commendation or complaint. Please include your daytime phone number so we can contact you for more information, if needed.

Phone

Call the Office of the Police Chief at 703-385-7960. You may be directed to an on-duty supervisor or commander who can assist you immediately

Contact Us

703-385-7960
Jay.Tolan@fairfaxva.gov

Information concerning incidents which have occurred in or pertain to Fairfax County should be directed to the Fairfax County Police Department.

Calea Public Comment Portal

Use the public portal to share your feedback on the City of Fairfax Police Department’s compliance with Commission on Accreditation for Law Enforcement Agencies standards, which include:

• Engagement in the service community
• Delivery of public safety services
• And overall candidacy for accredited status

Comments can be commendations or concerns, helping support continuous improvement and professional excellence. Please note that CALEA is not an investigatory body. Use the portal only for accreditation-related comments. No responses will be provided beyond acknowledgment.

About CALEA

Founded in 1979, CALEA is a credentialing authority established by major law enforcement associations to recognize agencies that meet high standards in public safety.

Key Areas of Accreditation

CALEA’s has more than 400 standards that focus on improving law enforcement performance and accountability.

Accreditation ensures agencies meet these high standards through thorough assessments and audits.

They cover:

• Policy Development: Clear guidelines on operations like use of force and evidence handling.
• Accountability: Oversight and internal review systems.
• Community Relations: Emphasis on transparency and engagement.
• Training: Ongoing education in ethics and crisis management.
• Operations Management: Efficient resource use and emergency preparedness.
• Ethics and Professionalism: Commitment to integrity and legal adherence.